NEW Phone System - Dane County Child Support Agency
How to Check on Payment Status
The State of Wisconsin has created several outstanding resources to check on your child support payments 24 hours a day, 7 days a week. That is why Dane County Child Support no longer provides payment information over the phone. Please use one of the listed payment resources available to you to manage your account balances, court order summary and payments made or received.
- Child Support Online Services (CSOS) Secured Website (current year & last year payments)
- IVR at the Trust Fund:
1-800-991-5530(last two payments)
- EPPIC Debit Mastercard: Toll-free #
1-877-253-3686.No website at this time. EPPIC has a text message alert feature. To set up call their toll free number
- Direct deposit users can contact your local bank for savings and checking activities
- Payment histories greater than 2 years old, contact us at
The State of Wisconsin issued a Debit Mastercard to parents who receive child support, family support and maintenance. The card is issued by Comerica Bank and managed by EPPIC.
Starting with the very first payment disbursed to you, an EPPIC Debit Mastercard will be mailed within 7-10 days to the current address we have on file.
Apply for Services
If you have an existing Dane County Court Case, you may apply for our services free by filling out this simplified application and returning it to us. If possible, attach a copy of your most recent court order.
If you are brand new to child support services, you are required to fill out the Long Form Application. The Parent and Guardian Applications can be downloaded from the Wisconsin Department of Children and Families website under the Applying for Services section.View Long Form Applications
You may reach us by phone at (608) 266-4031 for assistance during this time.
Please have your PIN number, IVD number, or social security number ready as we will need one of these numbers to verify your identity.
Our phone hours are Monday through Friday, 7:45 a.m. to 4:15 p.m. Case Participants will be connected to a Customer Service Rep, who will answer the questions or forward it to the assigned worker. Leave a detailed and clear Voice Mail if you would like your call returned. The calls are answered in the order in which they are received; therefore, you may experience longer hold times while we assist other participants. It may take up to 3 business days for workers to return a call.
If leaving a message, please:
Provide your full name
PIN number, IVD number, or social security number
Your phone number where you can be reached
- A brief message as to why you are calling.
Child Support Office Hours
Our office hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
New Years Day
Martin Luther King Jr. Day
Fourth of July
Friday After Thanksgiving
New Years Eve