Welcome to the Dane County Child Support Agency Home Page
The Dane County Child Support Agency is responsible for working with families to establish and enforce support orders for children.
Our agency is comprised of 45 dedicated individuals who handle over 26,000 open cases. Dane County Child Support Agency is one of 71
county and 11 tribal child support agencies in Wisconsin. These agencies work in conjunction with the State of Wisconsin Bureau of
Child Support which is a division of the Department of Children and Families.
Simplified Application Form
If you have an existing Dane County Court Case, you may apply for our services free by filling out
this simplified application
and returning it to us. If possible attach a copy of your most recent court order.
Latest News
2013 Customer Service Call Center – Thank You for Holding
In order that we may continue to accomplish all the tasks needed to establish and enforce court orders, on our increasing caseload of 26,000, we implemented a Call Center in 2013.
Participant calls will be answered by Customer Service Reps, rather than being transferred to their assigned investigator. Please expect longer hold times. If you choose not to hold, please either write to us, or review our website for further information.
We Will No Longer Check Payments
The State of Wisconsin has created several outstanding resources to check on your child support payments 24 hours a day, 7 days a week. That is why Dane County Child Support no longer provides payment information over the phone. Please use one of the following payment resources available to you to manage your account balances, court order summary and payments made or received.
- Child Support Secured Website (CSOS) - (current year & last year payments).
- IVR at the Trust Fund – 1-800-991-5530- (last two payments)
- NEW EPPIC Debit Master Card - Toll free # 1-877-253-3686. No website at this time. EPPIC has a text message alert feature. To set up call their toll free number.
- Direct deposit users can contact your local bank for savings and checking activities.
- Payment histories greater than 2 years old, contact us at (608) 266-4031.
Recently Lost Your Job
Are you a child support payer and have lost your job? If so, here is what you need to know.
Child Support Payment Processing
In 2013, the State of Wisconsin issued a NEW Debit Master Card to current users and NEW recipients of child support, family support and maintenance. The NEW card is issued by Comerica Bank and managed by EPPIC.
Starting with the very first payment disbursed to you, an EPPIC Debit Master card will be mailed within 7-10 days to the current address we have on file.
If you would rather have your child support payments deposited into your own savings or checking account, please sign up for direct deposit by visiting: http://dcf.wisconsin.gov/bcs/. Under the Subject Index, select Direct Deposit.
For important information about the NEW EPPIC Child Support Debit Master Card, select the following link to read more about it: http://dcf.wisconsin.gov/bcs/faqs/card_faq-newdc.htm
Phone
We may be reached by phone at 608-266-4031. Please have your PIN number, IVD number, or social security number ready as we will need one of these numbers to verify your identity.
Our phone hours are Monday through Friday, 7:45a.m. to 11:20a.m. and 12:30p.m. to 4:20p.m. Case Participants will be connected to a Customer Service Rep, who will answer the questions or take a message and forward it to the assigned worker. The calls are answered in the order in which they are received therefore, you may experience longer hold times while we assist other participants. Workers have 5 - business days to return a call, and calls will be returned only if additional information is needed to take the requested action. It is best to call back for an update in 5-10 days after your initial phone call.
Business calls (other states, employers, banks, auto dealers, title agents, state
agencies, etc.), will be passed through to the assigned worker for assistance.
Location / Mailing Address
The Dane County Child Support Agency is a division of the Dane County Corporation Counsel's Office.
Our agency is located at:
Room 365, City-County Bldg.
210 Martin Luther King Jr. Blvd.
Madison, WI 53703
Hours
Our office hours are Monday through Friday, 7:45a.m. to 4:30p.m.
Office Closures 2014
- Wednesday, January 1 – New Years Day
- Monday, January 20 – Martin Luther King JR Day
- Monday, May 26 – Memorial Day
- Friday, July 4 – Fourth of July
- Monday, September 1 – Labor Day
- Thursday, November 27 – Thanksgiving Day
- Friday, November 28 – Thanksgiving Holiday
- Wednesday, December 24 – Christmas Eve Day
- Thursday, December 25 – Christmas Day
- Wednesday, December 31 – New Years Eve Day
- Thursday, January 1, 2015 – New Years Day 2015
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