Under contract with the Department of Children and Families (DCF), the Dane County Child Support Agency provides assistance to establish paternity, establish support orders and enforce child support and health insurance. Our agency is comprised of dedicated individuals who handle over 28,000 open cases. Dane County Child Support Agency is one of 71 county and 10 tribal child support agencies in Wisconsin. We work in conjunction with the State, local courts and many outside partner agencies to meet the needs of the families that we serve.
How to Check on Payment Status
The State of Wisconsin has created several outstanding resources to check on your child support payments 24 hours a day, 7 days a week. That is why Dane County Child Support no longer provides payment information over the phone. Please use one of the listed payment resources available to you to manage your account balances, court order summary and payments made or received.
- Child Support Online Services (CSOS) Secured Website (current year & last year payments)
- IVR at the Trust Fund:
1-800-991-5530 (last two payments) - EPPIC Debit Mastercard: Toll-free #
1-877-253-3686. No website at this time. EPPIC has a text message alert feature. To set up call their toll free number - Direct deposit users can contact your local bank for savings and checking activities
- Payment histories greater than 2 years old, contact us at
(608) 266-4031
Recently Lost Your Job?
Are you a child support payer and have lost your job? If so, here is what you need to know.
Payment Information
The State of Wisconsin issued a Debit Mastercard to parents who receive child support, family support and maintenance. The card is isued by Comerica Bank and managed by EPPIC.
Starting with the very first payment discuresed to you, an EPPIC Debit Mastercard will be mailed within 7-10 days to the current address we have on file.
Simplified Application Form
If you have an existing Dane County Court Case, you may apply for our services free by filling out this simplified application and returning it to us. If possible, attach a copy of your most recent court order.
Dane Co. Customer Service Center
We may be reached by phone at (608) 266-4031.
Please have your PIN number, IVD number, or social security number ready as we will need one of these numbers to verify your identity.
Our phone hours are Monday through Friday, 7:45 a.m. to 4:15 p.m. Case Participants will be connected to a Customer Service Rep, who will answer the questions or take a message and forward it to the assigned worker. The calls are answered in the order in which they are received; therefore, you may experience longer hold times while we assist other participants. It may take up to 5 business days to return a call, and calls will be returned only if additional information is needed to take the requested action. It is best to call back for an update in 5 days after your initial phone call.
Child Support Office Hours
Our office hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
Office Closures:
New Years Day
Martin Luther King Jr. Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
New Years Eve