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Dane County Child Support Agency

  • Due to the high volume of phone calls, please check on your payments by calling the WI SCTF at  (800) 991-5530, or by visiting our secured website at:  https://csos.wisconsin.gov/login.
  • The City County Building including the Child Support office is closed until further notice. When we reopen, we will see only people with appointments.
  • Contacting Us: We are talking phone calls (608) 266-4031.  Due to the Pandemic, except HOLD times to be between 5-15 minutes, sometimes longer. You may also write our office.
  • Genetic Tests: have resumed.  You are required to enter at the Wilson Street entrance of the City County Building. Please be on time and wear a mask.  Do not bring anyone with you that does not have an appointment.  Bring a photo ID, or will not be tested.
Economic Impact Stimulus Payments: With the May 2020 and subsequent issued Stimulus Payments, delinquent child support will NOT be taken from the actual Stimulus Payment.   However, if you have not received your stimulus check and plan to take the credit on your filed tax forms, any refund that you are due, will be intercepted for past-due child support.

 

Under contract with the Department of Children and Families (DCF), the Dane County Child Support Agency provides assistance to establish paternity, establish support orders and enforce child support and health insurance. Our agency is comprised of dedicated individuals who handle over 28,000 open cases. Dane County Child Support Agency is one of 71 county and 10 tribal child support agencies in Wisconsin. We work in conjunction with the State, local courts and many outside partner agencies to meet the needs of the families that we serve.

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How to Check on Payment Status

The State of Wisconsin has created several outstanding resources to check on your child support payments 24 hours a day, 7 days a week. That is why Dane County Child Support no longer provides payment information over the phone. Please use one of the listed payment resources available to you to manage your account balances, court order summary and payments made or received.

  • Child Support Online Services (CSOS) Secured Website (current year & last year payments)
  • IVR at the Trust Fund:  1-800-991-5530 (last two payments)
  • EPPIC Debit Mastercard: Toll-free # 1-877-253-3686. No website at this time. EPPIC has a text message alert feature. To set up call their toll free number
  • Direct deposit users can contact your local bank for savings and checking activities
  • Payment histories greater than 2 years old, contact us at (608) 266-4031

Recently Lost Your Job?

Are you a child support payer and have lost your job? If so, here is what you need to know.

Learn More 

Searching for a new employment opportunity?
We have compiled a list of local resources to help you at our Job Corner.
Employment Opportunities

Job Corner

Payment Information

The State of Wisconsin issued a Debit Mastercard to parents who receive child support, family support and maintenance.  The card is issued by Comerica Bank and managed by EPPIC. 

Starting with the very first payment disbursed to you, an EPPIC Debit Mastercard will be mailed within 7-10 days to the current address we have on file.

If you would rather have your child support payments deposited into your own savings or checking account, please sign up for direct deposit by clicking here. Under the Subject Index, select Direct Deposit.

Click here to read more important information about the EPPIC Child Support Debit Mastercard.

Apply for Services

If you have an existing Dane County Court Case, you may apply for our services free by filling out this simplified application and returning it to us. If possible, attach a copy of your most recent court order.

View Simplified Application

If you are brand new to child support services, you are required to fill out the Long Form Application. The Parent and Guardian Applications can be downloaded from the Wisconsin Department of Children and Families website under the Applying for Services section.

View Long Form Applications

Dane Co. Customer Service Center

You may reach us by phone at (608) 266-4031 for assistance during this time.

Please have your PIN number, IVD number, or social security number ready as we will need one of these numbers to verify your identity.

Our phone hours are Monday through Friday, 7:45 a.m. to 4:15 p.m. Case Participants will be connected to a Customer Service Rep, who will answer the questions or forward it to the assigned worker.  Leave a detailed and clear Voice Mail if you would like your call returned. The calls are answered in the order in which they are received; therefore, you may experience longer hold times while we assist other participants. It may take up to 3 business days for workers to return a call.

  • If leaving a message, please:

  • Speak clearly

  • Provide your full name

  • PIN number, IVD number, or social security number 

  • Your phone number where you can be reached

  •  A brief message as to why you are calling.

Child Support Office Hours

Our office hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.

Office Closures:

New Years Day
Martin Luther King Jr. Day
Memorial Day
Juneteenth
Fourth of July
Labor Day

Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
New Years Eve