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Customer Service Center

We may be reached by phone at 608-266-4031.

Please have your PIN number, IVD number, or social security number ready as we will need one of these numbers to verify your identity.

Our phone hours are Monday through Friday, 7:45a.m. to 4:15 p.m. Case Participants will be connected to a Customer Service Rep, who will answer the questions or take a message and forward it to the assigned worker. The calls are answered in the order in which they are received therefore, you may experience longer hold times while we assist other participants. Workers have 5 - business days to return a call, and calls will be returned only if additional information is needed to take the requested action. It is best to call back for an update in 5-10 days after your initial phone call.

Business calls (other states, employers, banks, auto dealers, title agents, state
agencies, etc.), will be passed through to the assigned worker for assistance.

Child Support Office Hours

Our office hours are Monday through Friday, 7:45a.m. to 4:30p.m.

Office Closures 2018

  • Monday, January 1 - New Years Day
  • Monday, January 15 - Martin Luther King JR Day
  • Monday, May 28 - Memorial Day
  • Wednesday, July 4 - Fourth of July
  • Monday, September 3 - Labor Day
  • Thursday, November 22 - Thanksgiving Day
  • Friday, November 23 - Thanksgiving Holiday
  • Monday, December 24 - Christmas Eve
  • Tuesday, December 25 - Christmas Day